We would be pleased to provide you with Home Support Services. Here is some information you may find useful:

What to Expect

• The Home Support Worker will call before the visits.
• You will be asked to sign a time sheet at each visit.
• The Home Support Worker may ask if you have a special way of doing things. It is very helpful if you can give some direction.
• A Supervisor will visit you to discuss the role of the Home Support Worker, tasks that can be performed and any limitations or precautions that must be followed.
• A Supervisor will phone or visit periodically to ensure that the service is meeting your expectation and service plans are being followed.

You should call your Supervisor if:

• Your Home Support Worker does not come as scheduled.
• You wish to change the day or time of service.
• You wish to discuss the service being provided.
• You are not sure what the Home Support Worker can do.
• You are not satisfied with the care being provided.

Please be aware…

The Home Support Worker cannot:

• Do yard work
• Clean outside windows
• Move large appliances or furniture
• Accept money or gifts
• Give their home phone number
• Be responsible for accidental breakages

Cancellations:

In order to avoid any cancellation fees, we require as much notice as possible if a visit needs to be cancelled or rescheduled. Please discuss this with the Agency representative or Supervisor.

Purchasing Additional Service:

If you require information on the purchase of additional service, please call and discuss your needs with one of our Supervisors.



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